I've always found the post-purchase show-you-how-to-roll-down-the-windows talk to be pretty annoying. I guess for some people it's a good thing, but each time i've researched it far more than the salesmen have(which is odd considering they do it for a living), and I know more about whatever car I just bought. I also amazingly enough read the manual from cover to cover as soon as I get a car...

The surveys are a good thing, as it's the quickest way for a dealership to find out if the service department is screwing up and costing them a sale five years down the road. The three letters they send you about giving them all 5s does seem sort of excessive.

Matthew